By placing an order through the OUTIN  website you agree to the terms below. We have set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the country of origin of South Africa.

SHIPPING protection –

Please note that if you choose not to accept the shipping protection , OUTIN SA cannot be held liable for any damage, theft or loss during the shipping process.

RETURNS –

At OUTIN, we value customer satisfaction and strive to provide a hassle-free returns and exchange process. To ensure a smooth experience for all our customers, we have outlined the eligibility criteria for returns and exchanges. Please carefully review the following guidelines before proceeding with a purchase ,return or exchange:

1.1. Returns for Refunds , Exchanges , Warranty. Customers who wish to return an order and request a refund can do so within 14 days of receipt of their product.

To qualify for a refund, the product must meet specific conditions:

1. a) The product must be new , unused, undamaged, and in its original packaging.
2. b) All tags, labels, and accessories received with the product must be intact and included in the return. 
3. c) The customer will be liable for the return shipping costs to OUTIN & the initial shipping of the item.
4. Please email us within the above 14 days period notifying us that you wish to return the product for a refund to [email protected]
5. We will then email you back with instructions.
6. If OUTIN collects the order there will be a R150 charge to cover the initial shipping and R150 for the collection of the order .
7. The customer can also return the order direct to OUTIN’s warehouse.
8. Refunds take up to 72 hours excl weekends & public holidays.

1.2. Returns for exchanges – Customers who wish to exchange an order can do so within 30 days after receiving the goods. We understand that preferences may change, and sometimes a different  color, or variant is desired. Therefore, we offer this window of 30 days for customers to initiate an exchange request.

1.2.1. The customer will be liable for the return shipping costs to OUTIN & the cost to ship the exchange back to the customer or the customer can bring the item back to the OUTIN warehouse for the exchange .

1.2.2 Please email us notifying that you wish to exchange the order to [email protected] & please include your order number .

1.2.3 Once we receive your email , we will mail you back with instructions .

1.3. Returns due to damages , defects or wrong order upon receipt – Upon receipt of your order, please inspect the item(s) and contact us immediately via email at [email protected] if you find any defects within 7 days of your order being delivered by the courier, or if you received the wrong item. We will also require a few pictures showing the defect or incorrect order . We will promptly assess the issue and take appropriate steps to rectify the situation within 72 hours and revert back to you excluding public holidays & weekends . If the item is faulty or you received the incorrect order then Outin will collect the order & send a replacement order at OUTINS cost if courier is preferred by the customer. If the ‘FAULTY’ item is not faulty when we have checked and accessed it( up to 72 hours) then the courier cost will be charged to the customer both for collection & delivery. The customer also has an option to bring the item back to the OUTIN warehouse.

Please note that damages by courier service will only be covered if the insurance option upon checkout has been selected.

1.3.1. Shipping costs after 7 days 

1.3.2. If the product becomes after the 7 day  period then the customer must send the item back to OUTIN at their own cost , once received the warranty process will start.If the unit is exchanged ,  the customer will be liable for the courier collection cost. Please mail us with your order number to [email protected]. The customer also has the option to collect the order at the OUTIN warehouse.

1.3.3 Please note that if the unit meets our requirements upon receipt and is exchanged , the replacement unit will carry the balance remaining of the initial 12 month warranty from the date of first purchase. Please refer to point 1.1 

1.3.4 Please keep the box for the warranty during the 12 month period . The EAN number is printed near the barcode showing when the unit was produced . When claiming the warranty we need to supply this info to the factory , if there is no packaging then we will not be able to assist with the warranty.

1.4. Returns for order cancelations-  If your product is still being processed, you are eligible to cancel your order and receive a refund. If your order has already been fulfilled and you have received a tracking number from  the courier ,you must wait until the package arrives to initiate the return process. The courier fee for collecting the unit and for the initial order shipping will be deducted from the final amount to be refunded . Shipping fees for collection & delivery will carry a cost of R300.00. 

For any return, exchange, or general inquiries, please don’t hesitate to contact us at [email protected] Our team is here to assist you and ensure a smooth and satisfactory shopping experience at OUTIN.